SHIPPING POLICY

At CASA BELLA BOUTIQUE, we take the utmost care to ensure that your orders are processed quickly, securely and with complete transparency. Below, you will find detailed information about our shipping procedures, costs and delivery times.

1. Order Processing Times

Preparation Time: All orders are prepared and dispatched within an average of 1 business day after payment confirmation.

Orders placed during weekends or national holidays will be processed on the next business day.

During periods of high order volumes (such as Black Friday, Christmas or stock clearance sales), preparation times may experience slight variations.

2. Shipping Costs and Estimated Delivery Times by Destination

Shipping costs and delivery estimates vary depending on the geographical destination:

Shipping Destination	Shipping Cost	Free Shipping	Estimated Delivery Time
Mainland Portugal (excluding islands)	Free	All orders	1 to 3 business days
Azores and Madeira (by air)	€15	Orders of €120 or more	3 to 5 business days
Mainland Spain	Free	All orders	2 to 3 business days
France	Free	All orders	3 to 5 business days
Belgium	Free	All orders	3 to 5 business days

ℹ️ Note: The delivery times shown are estimates provided by our partner shipping companies and begin counting from the moment the order is dispatched from our warehouse.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number and a link to follow your delivery.

Tracking information on the carrier’s system may take up to 24 hours to become fully active.

4. Shipping Delays

CASA BELLA BOUTIQUE is committed to preparing and dispatching orders as quickly as possible. However, delivery delays may occur due to circumstances beyond our control, such as:

• Strikes, operational constraints or delays involving shipping companies or postal services.
• Adverse weather conditions or natural disasters.
• Incorrect or incomplete delivery details, or the recipient’s absence at the delivery address.
• Customs or tax authority inspections and holds, where applicable.
• Increased logistics volumes during festive seasons or promotional periods.

5. Delivery Address and Delivery Attempts

Accuracy of Details: Customers are responsible for ensuring that the delivery address provided at the time of purchase is correct and complete, including the door number, postal code and contact telephone number.

Unsuccessful Deliveries: If an order cannot be delivered due to an incorrect address, the recipient’s absence or failure to collect the parcel from a pick-up point within the period specified by the carrier, additional shipping costs may apply for reshipment, in accordance with applicable law.

6. Damaged or Lost Orders

Inspection Upon Receipt: We recommend checking the condition of the package upon delivery. If it shows visible signs of damage, opening or tampering, we advise you to report this to the carrier.

Confirmed Lost Shipments: In the event that the responsible carrier officially confirms that an order has been lost, CASA BELLA BOUTIQUE will arrange for a replacement item to be sent, subject to stock availability, or issue a full refund, at no additional cost to the customer.

7. Shipping Support Contact

For any questions regarding the shipment or status of your order, please contact our customer support team:

Trading Name: CASA BELLA BOUTIQUE

Support Email: info@boutiquecasabella.com