TERMS AND CONDITIONS

OVERVIEW

Welcome to CASA BELLA BOUTIQUE. Throughout this document, the terms “we”, “us”, “our” and “store” refer to the CASA BELLA BOUTIQUE trade name and its operating entity.

Our store uses the Shopify Inc. platform, which provides us with the e-commerce infrastructure and technical processing services that allow us to make our products available online.

These Terms and Conditions of Use, together with our Privacy Policy and Returns and Refunds Policy, establish the rules and conditions applicable to the use of our online store and the purchase of our products. By visiting, browsing or purchasing from our website, the user fully accepts these terms. If you do not agree with them, you must discontinue use of the website.

1. ACCESS, LEGAL CAPACITY AND USER ACCOUNT

Legal Age: By accepting these Terms, the customer declares that they are of legal age to enter into binding contracts in their jurisdiction of residence.

Accuracy of Information: The customer agrees to provide strictly accurate, complete and up-to-date contact, delivery and payment information. The store shall not be held responsible for delivery failures resulting from incorrect or incomplete addresses provided by the customer.

Account Security: If you create an account on our website, you are entirely responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. Accounts are strictly personal and non-transferable.

2. PRODUCTS, IMAGES AND AVAILABILITY

Visual Representation: We make all reasonable efforts to display product colours, features and textures as accurately as possible. However, the visual presentation may vary depending on the user’s screen, device or settings, and therefore we cannot guarantee that the displayed colour will exactly match the colour of the physical product.

Stock Limitation Reservation: We reserve the unilateral right to:

• Limit the quantities available for any product per person, geographical area or order.
• Discontinue the sale of any item at any time without prior notice.
• Refuse orders that appear to have been placed by unauthorised resellers or distributors.

Changes to Specifications: Product descriptions, images, features and prices are subject to change at any time without prior notice.

3. ORDERS AND SALES CONFIRMATION

Purchase Request: By placing an order through our website, the customer requests to purchase the selected items. The confirmation email sent does not constitute final acceptance of the sale, but merely confirms receipt of your order.

Right to Cancel by the Store: We expressly reserve the right to refuse, annul or cancel any order, in whole or in part, before dispatch, particularly in the following situations:

• Stock unavailability or inventory errors.
• Typographical or system errors in product prices or descriptions.
• Suspected fraud, misuse of data or unauthorised payments.
• Inability to validate the delivery address or payment method.

Pricing Errors: In the event of an obvious error in the advertised price of an item, we will notify the customer before dispatch so that they may choose to confirm the order at the correct price or cancel it with a full refund.

4. PRICES, TAXES AND PAYMENTS

Currency: The prices displayed in our store are shown in euros (€) and, unless otherwise stated, include applicable taxes.

Price Changes: Prices and promotions may change without prior notice. The applicable price will always be the price displayed at the time of checkout.

Payment Methods: We accept payments via Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, MB Way and Multibanco (where available at checkout).

Secure Processing: All payments are processed in encrypted form through authorised service providers integrated into the Shopify platform. The store does not store banking details or credit card numbers.

5. ORDER PROCESSING, SHIPPING AND TRANSPORT

Processing Time: After payment confirmation of an order, the average processing and warehouse preparation time is 1 business day.

Estimated Delivery Times: After the order has been dispatched, the average estimated delivery times vary depending on the destination:

• Mainland Portugal: 1 to 2 business days
• Azores and Madeira: 3 business days
• Mainland Spain: 2 business days
• France: 3 to 5 business days

Disclaimer Regarding Logistical Delays: The delivery times presented are estimates only. The store assumes no legal or financial responsibility for delays arising from circumstances beyond our direct control, such as:

• Strikes involving carriers or customs authorities.
• Extreme weather conditions or natural disasters.
• Goods being held by tax or customs authorities.
• Exceptional peaks in parcel traffic (e.g. Black Friday, Christmas or clearance campaigns).

Delivery Policies: Customers should consult our Shipping Policy for detailed information regarding shipping methods and costs.

6. RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL

Returns, refunds and the exercise of the Right of Withdrawal are governed by our Returns and Refunds Policy, which forms an integral part of these Terms and Conditions.

Pre-authorised Returns: No return will be accepted without prior notification and approval by email through info@boutiquecasabella.com.

Return Costs: For returns due to a change of mind or size, all direct return shipping costs to the authorised warehouse in Portugal are the sole responsibility of the customer.

Mandatory Tracking: The customer must use a shipping service with a tracking number. The store accepts no responsibility for delays, damage or loss occurring during return transport.

7. INTELLECTUAL PROPERTY

Content Protection: All content made available in our store — including the CASA BELLA BOUTIQUE name and logo, photographs, images, product descriptions, texts, graphic elements, design and videos — is protected by applicable intellectual property laws.

Restrictions: Unless prior written authorisation has been obtained, the reproduction, copying, distribution, modification or commercial exploitation of any website content is strictly prohibited.

8. THIRD-PARTY TOOLS AND LINKS

Third-Party Tools: Certain features available in the store may be provided by third parties (including tools integrated into the Shopify platform). Their use may be subject to the terms and conditions of the respective providers.

External Links: Our website may contain links to third-party websites provided for convenience. We do not control and are not responsible for the content, privacy policies or practices of these websites.

9. REVIEWS, COMMENTS AND FEEDBACK

By submitting reviews, suggestions or comments through the website or our communication channels, the customer declares that they hold the rights to such content and grants us the right to use, reproduce and publish it for promotional purposes. We reserve the right to remove false, offensive, illegal content or content that violates the rights of third parties.

10. PROHIBITED USES

It is strictly prohibited to use the website and its content for:

• Illegal, fraudulent or unauthorised purposes.
• Violating laws, regulations or intellectual property rights.
• Transmitting viruses, malware or malicious code.
• Engaging in web scraping or using robots, crawlers or automated systems to extract data without prior written authorisation.
• Improperly collecting personal data belonging to third parties.
• Making fraudulent purchases or using payment methods without authorisation.

We reserve the right to suspend or terminate access to the website in the event of a breach of these prohibitions.

11. DISCLAIMER AND LIMITATION OF LIABILITY

PLEASE READ CAREFULLY:

Service Provision: Except where otherwise required by mandatory legal provisions, the website and all products sold are provided “as is” and “as available”, without any additional express or implied warranties.

Limitation of Damages: To the maximum extent permitted by applicable law, the store and its owning entity shall not be liable for indirect, incidental, punitive or consequential damages (including loss of profits or business interruption).

Monetary Limit: The total cumulative liability to the customer for any claim associated with the purchase of items shall not exceed the amount actually paid by the customer for the relevant order.

12. INDEMNIFICATION

To the extent permitted by applicable law, the customer agrees to indemnify and hold harmless CASA BELLA BOUTIQUE, its owning entity and respective employees against any claim, loss or expense (including legal costs) arising from the improper use of the website or violation of these Terms and Conditions.

13. SEVERABILITY

If any provision of these Terms is deemed invalid, illegal or unenforceable by a competent court, that provision shall be enforced to the maximum extent permitted, without affecting the validity and enforceability of the remaining provisions.

14. GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law: These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the store’s operating entity, without prejudice to the application of mandatory consumer protection provisions in force in the European Union and Portugal for cross-border e-commerce transactions.

Dispute Resolution: In the event of a dispute, consumers may refer the matter to the Alternative Dispute Resolution (ADR) platforms and entities applicable to online purchases within the European Union.

15. SELLER IDENTIFICATION AND CONTACT DETAILS

The CASA BELLA BOUTIQUE online store (available through our official domain) is legally managed and operated by:

Trade Name: CASA BELLA BOUTIQUE

Operating Entity: Sterling&Co LLC

Registered Office Address (USA): 30 N Gould St, Ste R, Sheridan, WY 82801, USA

Tax Identification Number (EIN): 98-197802

Customer Support Email: info@boutiquecasabella.com

Returns Warehouse: Portugal (full address provided following contact and prior authorisation).