Help
Frequently asked questions
Shipping
Where do you ship to?
We ship to mainland Portugal, the Azores, Madeira, mainland Spain, France and Belgium.
How long does delivery take?
Warehouse processing takes 1 business day. After shipping, the estimated delivery time is:
- Mainland Portugal: 1 to 2 business days
- Azores and Madeira: 3 business days (air shipping)
- Mainland Spain: 2 business days
- France: 3 to 5 business days
- Belgium: 3 to 5 business days
How much does shipping cost?
- Mainland Portugal: Free
- Mainland Spain: Free
- France: Free
- Belgium: Free
- Azores and Madeira: €15 (free on orders from €120)
What happens if the carrier can’t find me at home?
If the carrier cannot deliver because no one is available to receive the parcel, they will leave a notice or send a notification (SMS/e-mail) to arrange a new attempt or collection at a pick-up point. If the parcel is returned to our warehouse because it was not collected, re-shipping will be subject to new shipping costs.
Will I have to pay customs duties?
No. All orders to the European Union are shipped from our warehouse in Portugal, so there are no additional customs fees.
Exchanges and returns
Can I return an item?
Yes. You have 14 consecutive days after receiving your order to notify us of your return request. Items must be unwashed, show no signs of wear, have the original tags attached and be in the original packaging. Contact us at info@boutiquecasabella.com with your order number to receive the instructions and the address of our warehouse in Portugal. Return shipping costs are paid by the customer.
Can I exchange an item directly for another size or style?
We do not make direct exchanges. If you would like another size, colour or style, please request a return of the original item for a refund/store credit and place a new order yourself in the online store.
What should I do if I receive a faulty or wrong item?
We carefully inspect every item before shipping. However, if you find a manufacturing defect or receive the wrong item, contact us within 48 to 72 hours of delivery at info@boutiquecasabella.com with your order number and clear photos of the problem, and we will resolve it at no additional cost.
Payment
Which payment methods do you accept?
We accept MB WAY, Bizum, credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay and UnionPay. All payments are processed in a 100% secure, encrypted environment.
Sizes
How do I choose my size?
Each product page has its own size guide and information on how the piece fits. If you have any further questions, contact our support team.
My order
How do I track my order?
As soon as your order is shipped, you will receive an e-mail with the tracking number so you can follow your shipment in real time. You can also check the status in your account on our website.
Can I change or cancel my order after placing it?
We process orders very quickly (1 business day on average). If you would like to cancel or change details, contact us immediately at info@boutiquecasabella.com. If the order has already been shipped, it cannot be cancelled directly: please wait for delivery and follow the return process.
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